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Practice Charter

Our Charter aims to tell you about the services we provide and how to make the best use of them.

You will be treated in a friendly and courteous manner by a trained member of staff. We feel it is important you know who you are speaking to, and surgery staff will wear name badges and identify themselves on the telephone.

Please help by treating us as you would wish to be treated yourself

  • Confidentiality will be maintained at all times and your right to privacy respected.
  • Please tell us who you want to see and how urgent you think your problem is. Let us know if more than one person in the family needs to be seen at an appointment or home visit.
  • We run an appointment system and we will always try to give an appointment to suit your needs.
  • Please ask if you want a chaperone during an examination or a private room to discuss any matters.
  • The telephone will be answered promptly and your call will be dealt with as soon as a receptionist is available. Emergencies will be dealt with immediately, but please be patient as more than one call could be coming in at the same time.
  • All the services offered by the practice are listed on this practice website.

To register as a new patient with the practice:

You must live in the practice area and be able to produce documentary evidence of this.

Family Doctor Service Registration forms must be completed. This is to enable previous medical records to be retrieved.

All new patients are requested to see the health care assistant for a brief health check where any special needs can be discussed.

Please read our website and practice booklet carefully.

  • As well as referring you on to hospital consultants, the practice has contact with other helping agencies and will be happy to refer you to them.

Please ask if you have difficulties getting help with your problems.

  • We welcome suggestions to improve our services. Complaints and compliments should be made to the patient services manager or to doctors. They will be received sympathetically and investigated promptly.
  • We aim to provide a safe and clean environment for you. Please help us maintain this environment by putting litter in the bins. We are committed to a non-smoking policy on the premises and grounds.

Your Health Records

Everyone working for the NHS has a legal duty to keep information about you confidential.

We have a duty to maintain full and accurate records of the care we provide to you; and to keep records about you confidential, secure and accurate.

We may share information with the following main partner organisations: strategic health authorities, NHS trusts (hospitals or primary care trusts), general practitioners (GPs), special health authorities, ambulance services.

We may also share your information, with your consent and subject to strict sharing protocols about how it will be used, with: social services, education services, local authorities, voluntary sector providers, the private sector.

Pick up a leaflet from reception entitled “How we use your health records” for more information.


Under this scheme your GP can offer you a choice for some specialists should the doctor decide that you need to be referred.

If you prefer, your GP can make the choice for you, but you still have the right to choose for yourself. If you do not want the GP to make the choice, you can discuss this with an advisor at the surgery.

You don't have to make your mind up straight away. You may want to talk it through with your family or friends before reaching your decision. You can also visit

A booklet is available from the lower ground floor reception for your information.

Violent And Abusive Behaviour

The practice adheres to the policy for dealing with patients who show violent and/or abusive behaviour, as agreed by NHS Bradford & Airedale, to provide a safe and secure environment for patients, staff and visitors. This has been introduced in the context of the government's Zero Tolerance Initiative.

Sharing Information

This practice can share your patient record with other clinicians. This means everyone who is caring for you can be fully informed about your medical history, including your medication and allergies.

To discuss who can and can't see your record - and to give consent to share your information - speak to your GP today.

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